Introduction to Mediation & Negotiation 

Overview of Mediation Practice

Mediation process

Drafting settlements

Dispute Management

Communication and Working with Emotions

The Effective Mediator

Civil Mediation Law and Practice

Overview of Mediation Law and Practice

Current Case Law

Successful Mediation Practice

Drafting a Settlement Agreement

Mediation Code of Practice

Negligence and Risks

Providing information or Advice

Mediation is Not for Everything

Overview of Effective Mediation

Identifying Mediations Suitability

Other Routes to Dispute Resolution

Managing difficult Parties

Managing difficult Lawyers

Advising where Mediation is not suitable

Misconceptions of Mediation

Where a Mediation goes wrong

Mediation Management: Non-Mediators

Introduction to Mediation

Discussing mediation with clients

Identifying cases to mediate on

A Typical Mediation day

What if the Mediation doesn’t work

Alternative Dispute Resolutions

Mediation Law

Why Mediate and Part 36 Offers

Social Skills Development

Introduction to Social Communication

Identifying Behavioural Cues

Face and Body Language

Unspoken Words

Challenging social behaviour

Developmental Phases and Social Skills

Getting to Know the Real Me

Dealing with Challenging Parties

Identifying Potential Problems

Managing Uncooperative Parties

Helping Parties Identify their own Difficulties

Separating Problems from Past Emotions

Where abuse is identified

Ethical Considerations

Managing Mental Health Issues

Sorting out What’s Left

Managing the Awful Mediation

When and How to Stop a Mediation

Why and how challenging behaviours occur

Managing and diffusing challenging behaviour

Managing Physical and Emotional Aggression

Person centred approach to mediation

Looking for deterioration cues in Mediation

Active listening and stress reduction

Drafting Principles

Drafting a Settlement Agreement

Practical Considerations of Settlement

Legal Enforceability

Structuring a settlement agreement

The use of language

Powers and duties

Ethical considerations

Elderly Client Mediation Management

Issues for Elder & Vulnerable Adults Mediations

Mental Capacity matters

Elderly client care

Mediations through Intermediaries

Drafting settlements regarding Community Care law

Family disputes and Elder Mediation

Identifying potential Abuse and Undue Pressure

Mediation Risks and Negligence

Challenging Conflicts of Interest

Criminal Activities on the part of the Parties

Mediator Breach of Contract

Safety Threats and Parties Actions

Providing Advice or Information

Where a Mediation does not Settle

Allegations of Power Imbalance

Allegations of Mediator Interference

Negligence Actions

Ending a Mediation

Communication Skills Development

Differences between Expectations and Priorities

Observation of Behaviour Patterns

Non-Verbal Communication

Active and Non-Active Listening

Challenging and Questioning

The Art of Silence

Paraphrasing, Summarising Reflecting and Reframing


Reality Checks

Mediation & Negotiation Skills

Developing Rapport

The Art of Challenging Perceptions

Use of Language

Seeing Non-Verbal Communication

Being Neutral

Motivating Change in Parties

Challenging Question Construction

Overview of a Mediation Day

Thinking and Problem Solving Strategies

How Do We Think and Solve Problems

Cognition in Action

Question Deconstruction

Attribution Bias

Self Beliefs and Perceptions

Making Decisions

Identifying our own Personal Rules

Identifying Problem Solving Strategies

Other courses may be designed to meet your specific needs

Mediation & Negotiation Training Courses

What is Mediation

“Mediation is a negotiation process where parties, assisted by a mediator arrive at a solution to which they all agree”

Mediations are driven by the parties, resolving differences through encouragement and challenge by the Mediator.

Call us 07943 160955